Terms & Conditions
Last Updated: July 15, 2026
Welcome to Nooha. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
- About Us
Nooha is a registered trademark brand owned by Dream Well Mattress. Through this website, we offer premium sleep products designed to enhance comfort and well-being.
These Terms apply to all visitors, customers, and users of this website.
- Product Categories
Our website currently offers two categories of products:
Silk Cotton Pillows
- Available for direct online purchase.
- Payment can be completed securely through the payment methods available on our website.
Mattresses
- Currently displayed for product information and customer enquiries only.
- Online purchase is not available.
- Customers may enquire through WhatsApp or other official contact methods.
- Any mattress purchase will be subject to separate quotation, confirmation, and mutually agreed terms.
- Website Usage
You agree to use this website only for lawful purposes.
You shall not:
- misuse or interfere with the website;
- attempt unauthorized access;
- upload malicious software;
- provide false or misleading information while placing orders or enquiries.
We reserve the right to refuse service or restrict access where misuse is identified.
- Product Information
We make every effort to ensure that product descriptions, specifications, colours, dimensions, and images are accurate.
However:
- slight variations in colour may occur due to screen settings;
- handcrafted or natural filling materials may have minor variations;
- measurements may vary slightly due to manufacturing tolerances.
Such variations shall not be considered manufacturing defects.
- Pricing
All prices displayed are in Indian Rupees (INR).
Applicable taxes, if any, will be displayed during checkout.
Prices may be revised without prior notice. However, confirmed orders will not be affected by future price changes.
- Online Orders (Silk Cotton Pillows)
Orders placed through our website constitute an offer to purchase.
Receipt of payment does not automatically constitute acceptance of the order.
We reserve the right to:
- verify customer information;
- confirm stock availability;
- cancel orders in case of pricing errors;
- refuse fraudulent or suspicious transactions.
If an order cannot be fulfilled after payment, the applicable amount will be refunded as per our Refund Policy.
- Mattress Enquiries
Mattresses shown on this website are currently intended for enquiry purposes only.
Submitting an enquiry does not create a purchase agreement.
Pricing, availability, customization, delivery timelines, warranty, and payment terms will be communicated separately before confirmation.
- Payments
Payments for eligible online products are processed through secure third-party payment gateways.
We do not store or have access to your complete payment card details.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other supported payment methods
Payment gateway services are governed by their respective terms and policies.
- Shipping
Silk Cotton Pillows are delivered across eligible serviceable locations in India.
Estimated delivery timelines are indicative and may vary depending on:
- courier availability;
- weather conditions;
- public holidays;
- remote delivery locations;
- unforeseen logistics disruptions.
Delays beyond our reasonable control shall not make us liable for compensation.
- Delivery
Customers must ensure that:
- shipping address is accurate;
- contact number is active;
- someone is available to receive the shipment.
Incorrect delivery information supplied by the customer may result in delays or additional courier charges.
- Cancellation
Orders may be cancelled before dispatch.
Once dispatched, cancellation requests may not be accepted.
We reserve the right to cancel orders due to:
- payment verification issues;
- incorrect pricing;
- stock unavailability;
- suspected fraudulent activity;
- technical errors.
Where payment has already been received, eligible refunds will be processed according to our Refund Policy.
- Returns and Refunds
Returns and refunds shall be governed by our Return & Refund Policy.
Silk Cotton Pillows may be eligible for return only under the conditions specified in that policy.
Products damaged due to misuse, improper handling, unauthorized modifications, or normal wear and tear are not eligible for return or refund.
Mattress enquiry products are not covered under this online return policy unless separately agreed in writing.
- Warranty
Warranty, if applicable, will be mentioned separately for individual products.
Warranty does not cover:
- accidental damage;
- improper usage;
- negligence;
- unauthorized repairs;
- damage caused by liquids, fire, pets, or external factors.
Normal softening, compression, or changes resulting from regular use shall not automatically be treated as manufacturing defects.
- Product Care
Customers are advised to follow the care instructions provided with each product.
Failure to follow recommended usage or maintenance guidelines may void applicable warranty or return eligibility.
- Intellectual Property
All content available on this website, including but not limited to:
- logos,
- product photographs,
- graphics,
- product descriptions,
- website design,
- icons,
- text,
- trademarks,
is the intellectual property of Nooha and/or Dream Well Mattress unless otherwise stated.
Unauthorized reproduction or commercial use is prohibited.
- User Accounts
Where applicable, customers are responsible for maintaining the confidentiality of their login credentials.
Any activity carried out using your account shall be deemed your responsibility.
- Limitation of Liability
To the maximum extent permitted under applicable law, Nooha shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- website usage;
- delayed deliveries;
- temporary service interruptions;
- third-party courier delays;
- payment gateway failures;
- misuse of products.
Our total liability shall not exceed the purchase amount actually paid for the relevant product.
- Third-Party Services
This website may contain links or integrations with third-party services, including payment gateways, courier partners, or communication platforms.
We are not responsible for the content, policies, or practices of third-party providers.
- Privacy
Collection and use of customer information shall be governed by our Privacy Policy.
By using this website, you consent to such collection and processing.
- Force Majeure
We shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, transportation disruptions, internet outages, or other force majeure events.
- Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this website and become effective immediately upon publication.
Continued use of the website constitutes acceptance of the revised Terms.
- Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over our principal place of business.
- Contact Us
For any questions regarding these Terms & Conditions, product enquiries, or customer support, please contact us through the official contact details provided on our website.