Refund and Returns Policy

Refund & Return Policy

 

Last Updated: July 15, 2026

Customer satisfaction is important to us. This policy explains the conditions under which returns, replacements, and refunds are accepted.

  1. Products Covered

This policy applies only to Silk Cotton Pillows purchased directly through the Nooha website.

Mattresses listed on our website are currently available only for enquiries and are not covered under this online Return & Refund Policy.

  1. Return Eligibility

A return request may be accepted only if:

  • the product was delivered damaged or defective;
  • the wrong product was delivered;
  • the product has a verified manufacturing defect.

Return requests must be submitted within 72 Hours from the date of delivery.

  1. Non-Returnable Situations

Returns will generally not be accepted for:

  • change of mind;
  • personal comfort preference;
  • incorrect product selection by the customer;
  • products damaged after delivery due to misuse or improper handling;
  • products showing signs of use, washing, alteration, or damage caused by the customer;
  • products returned without original packaging where reasonably required.
  1. Return Request Process

To request a return, customers should contact us with:

  • Order Number;
  • Name and Contact Details;
  • Reason for Return;
  • Clear photographs of the product and packaging, where applicable.

Our team may request additional information to evaluate the claim.

  1. Inspection

Returned products may undergo inspection upon receipt.

Approval of a return or refund is subject to verification that the product meets the conditions outlined in this policy.

  1. Refunds

Once the returned product has been received and approved, refunds will be processed to the original payment method.

Refund processing generally takes 5–14 business days, depending on the customer’s bank or payment provider.

Shipping charges, if any, may not be refundable unless the return is due to our error.

  1. Replacement

Where appropriate and subject to stock availability, we may offer a replacement instead of a refund.

  1. Rejection of Return

We reserve the right to reject return requests if:

  • the product does not satisfy eligibility criteria;
  • evidence indicates misuse or accidental damage;
  • false or misleading information has been provided.
  1. Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation requests may not be accepted.

  1. Contact

For return or refund assistance, customers may contact us using the official contact details provided on our website.

 

Contact Us

Business Name: Dream Well Mattress
Address: Near Pullut Service CO Operative Bank, Pullut, Kodungallur, Thrissur, Kerala – 680663
Email: info.noohamattress@gmail.com
Phone: +918129681281