Shipping Policy

Shipping Policy

Last Updated: July 15, 2026

Thank you for shopping with Nooha. We are committed to delivering your products safely and efficiently.

  1. Order Processing

All online orders placed through our website are processed after successful payment confirmation.

Orders are generally processed within 4–5  business days, excluding Sundays, public holidays, and unforeseen operational closures.

Orders placed after business hours may be processed on the next working day.

  1. Products Covered

This Shipping Policy currently applies only to Silk Cotton Pillows purchased directly through our website.

Mattresses displayed on our website are available for enquiry purposes only and are not currently eligible for online purchase or shipping under this policy.

  1. Delivery Locations

We currently deliver Silk Cotton Pillows to eligible serviceable locations across Kerala, India.

Delivery availability depends on the service coverage of our courier partners.

  1. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days
  • Other Cities and Towns: 4–10 business days
  • Remote Locations: 6–14 business days

These timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, natural disasters, or other circumstances beyond our control.

  1. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, promotional offers may include free shipping on eligible orders.

  1. Order Tracking

Once your order is dispatched, tracking details will be shared through the contact information provided during checkout, wherever available.

  1. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to incorrect address, unavailable recipient, or failure to accept delivery, additional shipping charges may apply for re-dispatch.

  1. Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Nooha shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details.

  1. Damaged Packages

If the package appears visibly damaged at the time of delivery, customers are requested to:

  • inspect the package before accepting it;
  • take photographs of the package;
  • contact us promptly if any damage is found.
  1. Shipping Delays

While we strive to dispatch and deliver every order on time, delays caused by courier companies or events beyond our reasonable control shall not make Nooha liable for compensation.

  1. Contact

For shipping-related enquiries, customers may contact us through the official contact details available on our website.